Return Policy

At AirPods Hub, we aim to provide high-quality products and a seamless shopping experience. If you are not fully satisfied with your purchase, we’re here to assist within the guidelines of our return policy outlined below:

1. Returns Eligibility:

• We accept returns for items purchased directly from AirPods Hub within 10 days from the date of purchase.
• To be eligible for a return, the item must be unused, in pristine condition as received, and in its original, unopened packaging with all included accessories and documentation intact.

2. Non-Returnable Items:

• The following items are not eligible for return under any circumstances:
  • Items that are damaged, used, or altered after delivery.
  • Items missing their original packaging, accessories, or documentation.
  • Products purchased through unauthorized sellers, third-party retailers, or unofficial channels.
  • Bulk orders (see Section 9 for details).

3. Return Process:

• To initiate a return, you must contact our customer service team at su*****@ai********.com to request a Return Merchandise Authorization (RMA) number. Returns without a valid RMA number will not be accepted.
• The RMA number must be prominently displayed on the outside of the return package.
• Items must be securely packaged to avoid damage during transit; AirPods Hub is not liable for items damaged during return shipping.

4. Refund Policy:

• Upon receiving your returned item, we will inspect it thoroughly and notify you of the approval or rejection of your refund within 7 business days.
• If approved, a refund will be processed to the original payment method within 5 business days of approval. Refunds will exclude all shipping costs (original and return), which are non-refundable.
• Customers are responsible for return shipping costs unless the return is due to a verified error or defect caused by AirPods Hub.

5. Exchange Policy:

• Exchanges are offered at our discretion, subject to product availability. To request an exchange, contact our customer service team.
• Any price differences between the original and exchanged item must be paid by the customer. Shipping fees for exchanges are non-refundable and borne by the customer.

6. Warranty Returns:

• Products with manufacturing defects covered under warranty are subject to our separate warranty policy. Additional documentation and proof of defect may be required.
• Contact our customer service team or refer to the warranty details provided with your purchase for assistance.

7. Final Sale Items:

• Items labeled as “final sale” or “clearance” are not eligible for return, exchange, or refund unless proven defective upon delivery.

8. Customer Satisfaction:

• We value your feedback and will address concerns within the scope of this policy. For assistance, contact our customer service team at su*****@ai********.com.

9. Bulk Order Policy:

• Bulk orders, typically purchased at a significant discount for resale, group use, or distribution, are considered final sale. Due to the customized nature and high volume of these transactions, we do not accept returns or exchanges for bulk orders unless there is a tangible, documented reason (e.g., a manufacturing defect affecting all units). Even in such cases, returns apply only to the defective units, not the entire order.

10. Policy Updates:

• This return policy is subject to change at AirPods Hub’s discretion without prior notice. Please check our website or contact customer service for the most current version before initiating a return.